Privacy Policy

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With this privacy policy, we would like to explain to the client what personal data we collect and for what purposes this data is required. 

The subject of data protection is personal data, i.e. all information relating to an identified or identifiable natural person. Personal data is also referred to simply as data in the following. 

Automated data collection when accessing our website, your end device automatically transmits data for technical reasons. The following data is stored separately from other data that you may transmit to us: 

• URL of the page accessed
• Latency of the network connection
• Date and time

. We store this data for the following purposes:

• for load balancing, i.e. to distribute access to our website across several devices and to be able to offer you the fastest possible loading times; 
• to ensure the security of our IT systems, e.g. to defend against specific attacks on our systems and to recognize attack patterns; 
• to ensure the proper operation of our IT systems, e.g. if errors occur that we can only rectify by storing the IP address; 
• to enable criminal prosecution, averting danger or legal prosecution in the event of specific indications of criminal offenses. 

. Your IP address is only stored for 30 days. In this case, the processing is carried out to ensure the security of the processing by Art. 32 GDPR, as well as based on our legitimate interest in protecting ourselves against misuse of our service 

. PBE Affiliate account

. Registration You have the option to create a PBE Affiliate customer account, for example, to manage bookings, save favorites or view past bookings. To do so, you need to provide the following mandatory information: 

• Surname/first name
• Company name 
• E-mail address
• Passwords

. Your registration data is required to set up and manage a user account for you or your business. In this case, you conclude a (free) user agreement with us, based on which we collect this data To agree, you must provide us with this data. However, you are neither contractually nor legally obliged to agree and thus to provide the data. 

. Wish lists After you have created a customer account, you have the option to create wish lists with activities and tours and to share these wish lists with other users or clients. Your data is processed for these purposes to be able to provide you with the corresponding functions

. Reviews and ratings

. Our company offers the possibility to rate and comment on tours or activities. After you have completed a tour booked via our website, we may ask you to rate it accordingly. We use the support of third-party websites like Trip Advisor, Facebook, and Google Submitting a rating is, of course, voluntary. When you submit a rating, we collect the data you enter to process it according to the function you use and publish it on our website. You can have a rating deleted at any time by contacting our customer service on the platform in question. The processing of your data for these purposes is done to protect our legitimate interest in providing our users with as much information as possible about the tours we offer. User ratings are also in the interest of all users. Accordingly,

. Processing of inquiries you send us inquiries by e-mail, by telephone, via our contact form, by WhatsApp, via our social media channels, or by any other means, we will process the information you provide in connection with this to process your inquiry

Further storage of the data transmitted within the context of your inquiry is based on our legitimate interest in the proper documentation of our business operations and the safeguarding of our legal positions

and, if applicable, for the fulfillment of legal obligations Your request will be processed by our website platform puntacanabestexcursions.com For the processing of inquiries or reservations. PBE uses systems and database storage provided by Godaddy Inc. based in the USA

Storage and evaluation of telephone call telephone calls are only stored and analyzed if you have given us your prior consent. We will only use this data to improve our customer service. The recordings will be deleted after 30 days

You have the option to revoke your consent at any time by contacting one of the contact channels mentioned in this privacy policy. This will not affect the lawfulness of the processing carried out by us until your revocation. 

Technical service providers Godaddy Inc We use technical service providers for hosting and some of the services required for the website. Accordingly, the processing of data takes place on the servers of the Godaddy Inc providers. These service providers only process the data according to our explicit instructions and are obliged to guarantee sufficient technical and organizational measures for data protection. Consequently, our service providers act for us as so-called processors within the meaning of the law.

Hosting of the website For the hosting of our website, we use the services of Godaddy based in the USA 

Accordingly, when you interact with our website or provide personal data, it is processed on Godaddy's private servers. We only use servers located in the USA 

E-mail system For sending emails, we use the Sendgrid service of Mailchimp based in the USA 

Email Newsletter You have the option on our website to register for our newsletter. With our newsletter, we would like to send you information on offers, tours, activities, or special promotions that is as personalized as possible. By registering for our newsletter, you, therefore, consent to us processing your email address to send the newsletter, when you received an email newsletter you have the option to opt-out of receiving any more emails The legal basis for this processing. You can revoke your consent at any time by unsubscribing from our newsletter. To do this, you can use the unsubscribe link contained in every email or send us a message 

If you have booked a tour via our website or created a PBE account, we will send you our newsletter based on our legitimate interest in promoting similar services to your bookings or account unless you have objected to this use. If cookies are used for personalization, we will obtain your separate consent. You can object to this at any time – even during registration – by deselecting the corresponding checkbox or clicking the unsubscribe link in the respective e-mails. For the dispatch of our newsletter and the personalization of content, we use the services of the provider Mailchimp based in the USA